MATTER OF FACT Skincare | Order Status, Returns, Refunds

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

MATTER OF FACT offers 1-2 business day processing on all orders. However, due to delays related to demand and COVID-19, orders may experience shipping delays.

HOW CAN I CANCEL MY ORDER?

We're sorry to hear you would like to cancel your order. In our attempts to serve you best, we do all we can to process your orders as quickly as possible. Please contact support@matteroffact.com as soon as possible after placing your order. We will make our best attempt to cancel your order provided it hasn't been released for shipment.

IS YOUR SITE SECURE?

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy here. In addition, MATTER OF FACT does not store credit card information on our site. 

 

HOW DO I CHECK MY ORDER STATUS?

You can expect regular updates via email, and we’ll send the tracking number as soon as your order ships which will allow you check the status or your order right to your door.

HOW CAN I TRACK MY ORDER?

Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number for your order. Please allow approximately 1-2 business days for the processing and shipping of all orders.

HOW CAN I RETURN OR EXCHANGE MY ORDER?

Here at MATTER OF FACT, we take the health concerns around COVID-19 very seriously and encourage our staff and customers to prioritize their health first. Because of this, we are not currently accepting returns or exchanges at this time. We apologize for any inconvenience this may cause. If you are having issues with any of the products in your order, please contact us at support@matteroffact.com and we'll do all we can to make things right.

OTHER ORDER QUESTIONS:

Have any other questions about your order? Email your question to support@matteroffact.com with your order number in the subject line and we’ll get you help right away.

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