MATTER OF FACT Skincare | Facts, Answers & Questions

Orders, Billing and Payments

We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately we cannot accept checks or money orders.

We're sorry to hear you would like to cancel your order. In our attempts to serve you best, we do all we can to process your orders as quickly as possible. Please contact support@matteroffact.com as soon as possible after placing your order. We will make our best attempt to cancel your order provided it hasn't been released for shipment.

Contact support@matteroffact.com immediately. We will do our best to change the address for you if your order hasn't already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping address, your order will be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable. Contact customer care for further assistance.

Please contact support@matteroffact.com and we will file a claim on your behalf. Please note - this may take up to 5-10 business days to investigate with the carrier.

No, an account is not neccesary for purchases on the MATTER OF FACT site. However, we encourage you to create an account so that you can review your order history and so that transactions are in one place and easily accessible.

Please contact support@matteroffact.com and we will file a claim on your behalf. Please note - this may take up to 5-10 business days to investigate with the carrier.

You can expect regular updates via email and we’ll send the tracking number as soon as your order ships, which will allow you check the status or your order right to your door.

Shipping, Returns and Exchanges

We will do our best to change the address for you if your order hasn't already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping address, your order will be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable. Contact customer care for further assistance.

We currently ship within the United States (including Alaska and Hawaii) only. Due to regulatory restrictions, we are unable to fulfill any orders outside of the United States for now.

Here at MATTER OF FACT, we take the health concerns around the Coronavirus very seriously and encourage our staff and customers to prioritize their health first. Because of this, returns or changes must be received in original packaging - unopened and untampered with. We apologize for any inconvenience this may cause. If you are having issues with any of the products in your order or they have been received broken or damaged, please contact us at support@matteroffact.com and we'll do all we can to make things right. Free gifts with purchase (GWP) are not required to be returned for refund.

Please contact Customer Care by emailing support@matteroffact.com and we will assist you with a replacement.

Product Information

Our products are not tested on animals.

We do not describe our products as being "organic". The FDA does not define or regulate the term "organic" as it applies to cosmetics. If a product is composed of agricultural ingredients, it is eligible to be certified "organic" by the USDA under the National Organic Program (NOP). However, it's important to note that cosmetics made with "organic" ingredients are not necessarily safer for consumers than those made with ingredients from other sources. Many plants, whether or not they are organically grown, contain substances that may be toxic or allergenic.

Our Ascorbic Acid 20 Brightening C Serum is composed of ingredients that are vegan. The Minimalist Hydrating Cream contains ingredients that are not vegan - the cholesterol/lanosterol esters are derived from lanolin, which is a byproduct of wool. This process is sustainable, as it utilizes materials that would otherwise be treated as waste, and produces materials that are biodegradable and efficacious, but we would not describe it as being vegan.

Currently, there is no research suggesting the use of Ascorbic Acid poses a risk for those who are pregnant or breastfeeding. With this in mind, we still recommend consulting a physician before using any product.

Our products are ideally stored in an environment at room temperature, away from excessive heat and humidity.

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