We're sorry to hear you would like to cancel your order. In our attempts to serve you best, we do all we can to process your orders as quickly as possible. Please contact support@matteroffact.com as soon as possible after placing your order. We will make our best attempt to cancel your order provided it hasn't been released for shipment.

Contact support@matteroffact.com immediately. We will do our best to change the address for you if your order hasn't already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping address, your order will be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable. Contact customer care for further assistance.

We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately we cannot accept checks or money orders.

No, an account is not neccesary for purchases on the MATTER OF FACT site. However, we encourage you to create an account so that you can review your order history and so that transactions are in one place and easily accessible.

Please contact support@matteroffact.com and we will file a claim on your behalf. Please note - this may take up to 5-10 business days to investigate with the carrier.

Please contact support@matteroffact.com and we will file a claim on your behalf. Please note - this may take up to 5-10 business days to investigate with the carrier.

You can expect regular updates via email and we’ll send the tracking number as soon as your order ships, which will allow you check the status or your order right to your door.

Discount codes cannot be combined with other discount codes or offers. Unless stated otherwise, promotional codes apply to full priced items only and cannot be used towards bundle purchases. Email & SMS Sign-Up codes promotional terms: 10% off code is valid ONLY for new registered customers on their first purchase at matteroffact.com towards full priced items. Code is not valid on bundle items or gift cards. The 10% off code will be sent to the customer’s email address and/or phone number. Please check your email for confirmation message and coupon code. MATTER OF FACT reserves the right to modify or cancel any promotion at any time without notice.

We will do our best to change the address for you if your order hasn't already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping address, your order will be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable. Contact customer care for further assistance.

We currently ship within the United States (including Alaska and Hawaii) only. Due to regulatory restrictions, we are unable to fulfill any orders outside of the United States for now.

We’re always hopeful that you are completely satisfied with your products, but should you encounter any issues, MATTER OF FACT is always here to help. While we do not currently process exchanges, if you are having issues with any of the products in your order, please contact us at support@matteroffact.com and we'll do all we can to make things right.

Please contact Customer Care by emailing support@matteroffact.com and we will assist you with a replacement.

Our products are not tested on animals.

We do not describe our products as being "organic". The FDA does not define or regulate the term "organic" as it applies to cosmetics. If a product is composed of agricultural ingredients, it is eligible to be certified "organic" by the USDA under the National Organic Program (NOP). However, it's important to note that cosmetics made with "organic" ingredients are not necessarily safer for consumers than those made with ingredients from other sources. Many plants, whether or not they are organically grown, contain substances that may be toxic or allergenic.

Our Ascorbic Acid 20 Brightening C Serum is composed of ingredients that are vegan. The Minimalist Hydrating Cream contains ingredients that are not vegan - the cholesterol/lanosterol esters are derived from lanolin, which is a byproduct of wool. This process is sustainable, as it utilizes materials that would otherwise be treated as waste, and produces materials that are biodegradable and efficacious, but we would not describe it as being vegan.

Currently, there is no research suggesting the use of Ascorbic Acid poses a risk for those who are pregnant or breastfeeding. With this in mind, we still recommend consulting a physician before using any product.

Our products are ideally stored in an environment at room temperature, away from excessive heat and humidity.

When placing an order, simply select the "Subscribe" tab on the product page, choose your subscription frequency and add to cart.

At this time, all items except bundles and gift cards are available for subscription.

Your subscription will be sent using our standard shipping partners. Shipping for all subscription orders is included in the purchase price and will be processed as standard shipping. We recommend that the delivery address you use is where you will most likely be during business hours.

If you are not at home during the delivery time, our carriers’ delivery instructions are to leave the package in a secure place. However, please note that this is done at the carrier's discretion - if there’s no deemed safe location, a card will be left instructing how to retrieve your package.

Absolutely! You can remove or swap preferred products by logging into your account and clicking → My Subscriptions → Products in my Subscription → Edit. From there you choose the product you would like to remove or swap and select your preferred action.

You will receive our standard shipping notifications complete with tracking for each package.

Your subscription will be sent on the same date every 30 days / 60 days / 90 days (depending on what frequency you have chosen).

You can change your payment information by logging into your account and clicking → My Subscriptions → Payment Information → Edit.

You can change your delivery address by logging into your account and clicking → My Subscriptions → Address and Shipping Information → Edit.

You can change your payment information by logging into your account and clicking → My Subscriptions → Cancel Subscription → Edit.

You can pause your subscription by logging into your account and clicking → My Subscriptions → Manage Upcoming Orders. Once here, you can pause all future orders or simply skip the upcoming month.

No, unfortunately, it is not possible to schedule your delivery. Your order will be shipped on the calendar date that you originally ordered and delivery time may vary month to month. If you would like to change your ship date, this can be changed within your account.

Unfortunately, we cannot add additional products to an active subscription. If there are new items you would like to subscribe to, please follow the process of setting up your subscription as described above.

Our subscription offers the benefit of 10% discount off purchase price. Unfortunately, this cannot be combined with any other promotion or offer.

Prior to your order shipping, you can cancel an order by logging into your account and clicking → My Subscriptions → Manage Upcoming Orders. From there you can cancel your upcoming shipment. In the event that your order has already shipped, don't worry! Simply reach out to our Customer Experience team - support@matteroffact.com and they will help you to facilitate a cancelation/return and refund (provided the shipment is unopened and has not been tampered with).

Absolutely! A reminder email will be sent 5 days prior to the scheduled ship date. Be certain to add MATTER OF FACT to your safe list to ensure we aren't redirected to your spam folder.