faq.

To add a promotional code to your order, simply enter the code during the checkout process in the designated discount code field and click apply.

Please note that only one promotional code may be redeemed per order. Promotional codes may not be applied to gift cards, product bundles, and subscriptions.

Promotional codes may not work due to expiration, exclusions, or order eligibility requirements. Only one promotional code may be redeemed per order. Gift cards, product bundles, and subscriptions are excluded from promotional codes.

Please double-check the code details and contact support@matteroffact.com if you still need assistance.

Please see below for general promotional code terms and conditions. Note that specific terms and conditions may vary depending on the promotion.

• Promotional codes are not redeemable for cash and cannot be applied to product bundles, gift cards, discounted items, previous purchases, shipping costs, or taxes.
• Promotional codes may not be combined with any other discount codes or offers.
  Promotional codes may have specific order eligibility requirements in order to redeem.
• Promotional codes are valid for one use per customer unless stated otherwise.
• Any unused balance will be forfeited.
• Expiration dates may apply.
• Returns for discounted products will receive a refund for the price paid.
• MATTER OF FACT reserves the right to modify or cancel any promotion at any time without notice.
• Email & SMS Subscriber Promotional Code Terms: Promotional code will be sent to the subscriber's email and/or phone number. Code is valid for new, registered customers for one-time use on a minimum purchase of $40. Code is not redeemable for cash and cannot be applied to product bundles, gift cards, discounted items, previous purchases, shipping costs, or taxes. Code may not be combined with any other discounts or promotions. MATTER OF FACT may modify or cancel offer at any time and reserves the right, with or without notice, to cancel or limit the sale of our products.
  

Contact us at support@matteroffact.com with any additional questions.

We accept Visa, Mastercard, Discover, American Express, PayPal and Shop Pay.

Please contact us at support@matteroffact.com as soon as possible.

You may be asked to submit photos of any damaged items in order to help us assess the situation.

Packages are sometimes marked as delivered before they actually arrive. Typically, the package arrives within 1-2 business days.

We also recommend thoroughly searching your property including porches, mailboxes, garages, parcel lockers, and management/leasing office if applicable.

If you still have not received your package after 2 business days please contact us at support@matteroffact.com.

Please contact us immediately at support@matteroffact.com.

We begin processing orders as soon as they are received and may not be able to cancel or modify orders after they are submitted. We will do our best to accommodate the request but cannot guarantee any changes or cancellations after the order has been placed.

Your order will be processed within 1-2 business days after it is received. Orders may experience longer processing times during periods of high demand such as promotions or the holiday season.

Once your order leaves our warehouse you will receive a shipment confirmation email with tracking information and estimated delivery date per the package carrier. Please note that it may take a few hours for tracking information to populate and delivery information is subject to change.

To redeem a digital gift card simply enter the gift card number during the checkout process in the designated gift card field and click apply.

We will send an order confirmation email as soon as we receive your order. Once your order is shipped, you will receive a shipment notification email with tracking information.

If you have an account you can sign in and view your order history and see your current order status.

Contact us at support@matteroffact.com if you need additional assistance.

You can find MATTER OF FACT products at the following locations:

• MATTEROFFACT.com
• Sephora.com
• In-store at select Sephora locations nationwide. For a full list of store locations please visit our store locator.

All samples are paired to accompany your chosen product and are not eligible for individual selection or substitution.

• Complimentary samples are paired to accompany your chosen product. You will receive one sample per product purchased.
• All samples are not subject to individual selection or substitution.
• Samples are not eligible for return or exchange.
• Multiple quantities of the same sample are not permitted. If you purchase multiple of one product you will only receive 1 complimentary sample.
• Samples are available while supplies last.
• Product samples are only shipped with purchases and are not offered for individual purchase.
• Due to limited availability, we are unable to reship product samples if they arrive damaged or are missing from your order.

Once your order leaves our warehouse you will receive a shipment confirmation email with tracking information and estimated delivery date per the package carrier. Please note that it may take a few hours for tracking information to populate and delivery information is subject to change.

We currently offer free standard shipping on all orders $125+, with the exception of shipments to Alaska or Hawaii.

Please note that orders shipping to Alaska or Hawaii are only eligible for expedited shipping options. Ground shipping is not available for these locations. For more information on our shipping policies, including expedited shipping charges, please visit our shipping page.

We currently offer free standard shipping on all orders $125+, with the exception of shipments to Alaska or Hawaii.

Orders shipping to Alaska and Hawaii are not eligible for free shipping and can only be shipped via Second Day Expedited Shipping.

In addition to standard shipping, we offer two expedited shipping options at an additional charge. You can select:

• Second Day Expedited Shipping: $15
• Overnight Expedited Shipping: $25

Please note that expedited shipping options refer to the transit time after the package has left our warehouse. A standard 1-2 business day processing time still applies. Expedited shipping is not available for orders shipping to P.O. Boxes and APO/FPO addresses.

All orders are shipped via FedEx, we are unable to accommodate requests to ship with other carriers.

Please see our shipping page for more information.

We currently ship to all 50 states within the United States, including P.O. boxes and APO/FPO addresses.

At this time we are unable to ship orders outside of the United States.

Your order will be processed within 1-2 business days after it is received. Orders may experience longer processing times during periods of high demand such as promotions or the holiday season.

Once your order leaves our warehouse you will receive a shipment confirmation email with tracking information and estimated delivery date per the package carrier. Please note that it may take a few hours for tracking information to populate and delivery information is subject to change.

Yes, we ship to P.O. boxes. Please note that expedited shipping options are not available for orders shipping to P.O. boxes.

Yes, we ship to APO and FPO addresses. Please note that orders shipping to these addresses may experience additional transit time and are not eligible for expedited shipping options.

At this time we only ship within the United States and are unable to ship orders internationally. We apologize for any inconvenience!

Yes, we ship to Alaska and Hawaii. Please note that orders shipping to states are not eligible for free shipping and may only ship via Second Day Expedited Shipping. Ground and Overnight Expedited Shipping are not available.

We want you to love your MATTER OF FACT purchase, but we understand that sometimes things just don't work out as expected.

If you are not happy with your purchase for any reason, you can request a return within 45 days of your purchase.

To start a return, simply email us at support@matteroffact.com. Our team will provide you with a return authorization and mailing information.

Digital gift cards and items marked as final sale are not eligible for return. Shipping charges are non-refundable. Complimentary product samples are not eligible for return or exchange.

Products purchased from one of our authorized retailers must be returned to the retailer directly. We are unable to process returns for these products.

Please see our orders + returns page for more information.

If you are not satisfied with your purchase we are happy to accept returns within 45 days of your purchase.

To start a return, simply email us at support@matteroffact.com. Our team will provide you with a return authorization and mailing information.

Please see our orders & returns page for more information

We do not offer exchanges at this time, but we happily accept returns within 45 days of your purchase. Contact us at support@matteroffact.com for assistance.

Refunds will be credited back to your original form of payment. Funds should appear within 3-7 business days depending on your financial institution.

In the event that your original payment method is no longer valid, we will issue a refund in the form of a digital store credit.

MATTER OF FACT products are formulated for all skin types. If you have specific product questions or need help building a routine that works best for you please contact us at support@matteroffact.com .

No, our products are not tested on animals.

All MATTER OF FACT products are formulated and manufactured in the USA.

We have recently changed the name and packaging of some of our products to align with the brand's new packaging and naming approach. These updates help you easily navigate the line of products to best suit your skincare needs.

Our BRIGHTENING + FIRMING SERUM (formerly Ascorbic Acid 20) and MINIMALIST HYDRATING MOISTURIZER (formerly Minimalist Hydrating Cream) are the same formulas you love, just with new names and packaging.

Our products can be used while pregnant or breastfeeding, with the exception of WRINKLE + TEXTURE CONCENTRATE and RESURFACING + HYDRATING SERUM.

However, we suggest that you always consult with your physician for direction on what’s safe for you and your baby.

Our products are ideally stored in an environment at room temperature, away from excessive heat and humidity.

You can find ingredient information, including full ingredient lists on each product's individual product page. If you have a question about an ingredient or need more information please contact us at support@matteroffact.com.

You can find usage instructions on each product's individual product page. If you need more information please contact us at support@matteroffact.com.

We want you to love your MATTER OF FACT purchase, but we understand that sometimes things just don't work out as expected.

If you are not happy with your purchase for any reason, you can request a return within 45 days of your purchase. Please reach out to us at support@matteroffact.com, we are here to help!

All MATTER OF FACT products are formulated without any added fragrances. Some products may have a faint scent due to the natural smell of ingredients included in the formula.

You can find information about each product's benefits and skin concerns that it is formulated to address on our product pages.

If you have additional questions regarding a product or a routine please contact us at support@matteroffact.com. We're here to help!

If you experience a reaction to a product please discontinue use of the product immediately and contact us at support@matteroffact.com.

No, an account is not required to make a purchase. However, it does offer benefits like easier checkout and your order history in one place.

Please click here to create an account.

You can also click on the account icon or my account and select create account, or create an account at the beginning of the order checkout process.

Please click on the “Forgot Password?” button that appears on the account log-in page and follow the reset instructions.

Contact us at support@matteroffact.com if you need additional assistance.

Our subscription program allows you to easily replenish your MATTER OF FACT products and enjoy an exclusive 10% discount on each subscription order.

Choose your product and the frequency that works for you - then let us handle the rest.

You are able to make changes, pause, or cancel your subscription at any time.

Setting up a subscription is simple! Select the product you would like to subscribe to and add it to cart, in the cart select "upgrade to subscription & save 10%", choose your desired frequency, and checkout.

All MATTER OF FACT products are available for subscription, excluding product bundles and digital gift cards.

Subscription orders are shipped using our standard shipping partners, you will receive a shipping confirmation email with tracking information once the order leaves our warehouse.

Please note that we are unable to offer expedited shipping and cannot schedule delivery dates for all subscription orders.

Yes, you can make updates by logging into your account and selecting My Subscriptions. From there select Products in my Subscription and then Edit. You have the ability to remove or swap products to fit your needs.

Yes, you will receive a shipping confirmation email with tracking information once your subscription order leaves our warehouse.

Your subscription order will be sent out depending on the frequency that you choose.

You can edit your payment information by logging into your account and selecting My Subscriptions. From there select Payment Information and then Edit.

You can change your delivery address by logging into your account and selecting My Subscriptions. From there select Address and Shipping Information and then Edit.

Please note that the address will be updated for all future subscription orders. We are unable to make any changes to addresses after an order has been processed.

You can cancel your subscription by logging into your account and selecting My Subscriptions. From there select Cancel Subscription and then Edit.

Yes, you can pause your subscription by logging into your account and selecting My Subscriptions. From there select Manage Upcoming Orders, you will have the option to pause all future orders or skip your next subscription order.

Unfortunately, products cannot be added to an existing subscription. If you are interested in subscribing to additional products please follow the steps to setup a new subscription.

Our product subscriptions offer the benefit of a 10% discount. We are unable to combine this discount with any additional promotional codes or offers.

Yes, prior to the order shipping you can easily cancel an upcoming order. Log into your account and select My Subscriptions. From there select Manage Upcoming Orders, you will have the option to cancel your upcoming subscription order.

If your order has already shipped please reach out to us at support@matteroffact.com. We will do our best to accommodate the request but cannot guarantee any changes or cancellations after the order has been processed.

Yes, we will send a reminder email 5 days before your scheduled ship date. We recommend adding MATTER OF FACT to your safe list to ensure emails are not sent to your spam folder.

You can also view your scheduled orders by logging into your account and selecting My Subscriptions.

We happily accept returns within 45 days of your purchase.

To start a return, simply email us at support@matteroffact.com. Our team will provide you with a return authorization and mailing information.

Please note that your subscription will still remain active after returning the product. If you would like to cancel your subscription you can do so by logging into your account or requesting a cancellation with our team.

Your preferred payment method will be charged automatically for each subscription order. If you need to change or update your payment method you can do so by logging into your account and selecting My Subscriptions. From there select Payment Information and then Edit.

Please contact us at support@matteroffact.com.

We're here to help!

Yes! We offer complimentary samples with all orders.

Currently, we only ship product samples with purchases and do not offer product samples for individual purchase.

We currently offer a 15% off promotional code for new email and SMS subscribers to use on their first purchase. You can also find product bundles offered at exclusive savings and can subscribe to any product and receive a 10% discount.

Want to be the first to know about any promotion or special offer? Subscribe to our email and SMS messages and follow MATTER OF FACT on social media to stay updated!

Click here to subscribe to MATTER OF FACT emails and texts!

Contact us at support@matteroffact.com if you need additional assistance.

To no longer receive promotional emails please select "unsubscribe at the bottom of any MATTER OF FACT email.

To stop receiving promotional text messages please reply STOP to any MATTER OF FACT text.

Contact us at support@matteroffact.com if you need additional assistance.

Thank you for your interest in working with us!

Click here to follow MATTER OF FACT on LinkedIn to be the first to know about open opportunities.

Thank you for your interest in MATTER OF FACT! Please send details of your request to support@matteroffact.com.

We're here to help! Please contact us at support@matteroffact.com.