RETURN POLICY 
We want you to love your MATTER OF FACT purchase, but we understand that sometimes things just don't work out as expected. We accept returns within 45 days of purchase.

HOW TO INITIATE A RETURN
To start a return, simply email us at support@matteroffact.com. Please include your order number, the product you would like to return, and the reason for the return. Our team will review the information and provide you with a return authorization and mailing information.

ADDITIONAL RETURN INFORMATION 

• Digital gift cards and items marked as final sale are not eligible for return.
• Please note that shipping charges are non-refundable.
• Products purchased from one of our authorized retailers must be returned to the retailer directly. We are unable to process returns for these products.
• If you are trying to return a product that is damaged or defective please contact us at support@matteroffact.com.
• Complimentary product samples are not eligible for return or exchange.
• Returns for discounted products, including product bundles, will receive a refund for the price paid.
• Refunds will be credited back to your original form of payment. If your original payment method is no longer valid, we will issue a refund in the form of a digital store credit.
• While we strive to accommodate all returns, we reserve the right to refuse service to individuals who may misuse or abuse this policy.

REFUND INFORMATION 
All refunds will be credited back to your original form of payment. If your original payment method is no longer valid, we will issue a refund in the form of a digital store credit. Refunds will appear between 3-7 business days depending on your financial institution. 

EXCHANGES
Unfortunately, we cannot process exchanges at this time.

SHIPPING FEES
Please note that all shipping charges, including expedited shipping, are non-refundable.

PRODUCT SAMPLES
We offer complimentary samples with all orders. Please note that samples are paired to accompany your chosen product and are not subject to individual selection or substitution. Product samples are not eligible for return or exchange.